NHTSA Complaint #10523850 — 2008 MINI COOPER S

MY MINI HAS HAD REGULAR SERVICE AT HABBERSTAD MINI SINCE I PURCHASED IT. I HAD COMPLAINED ABOUT ENGINE NOISE IN NOVEMBER 2011 AND THEY FOUND THE OIL WAS LOW AND REFILLED IT. AT EACH SERVICE I MENTIONED THE NOISE AND NOTHING WAS FOUND EXCEPT TO TELL ME I NEED INDUCTION SERVICE, REPLACE LEAKING WATER PUMP (EVEN AFTER THE RECALL FOR THIS PART WAS DONE ALREADY) AND COOLANT EXCHANGE FOR $1300. THE LOUD RATTLING ENGINE NOISE PERSISTED AND CAR BECAME ALMOST UNDRIVEABLE. IT TOOK THEM 3 DAYS TO FIND THAT THE TIMING CHAIN ETC. NEEDED TO BE REPLACED, WHICH AFTER SOME RESEARCH ONLINE I HAD ALREADY FOUND TO BE THE PROBLEM. OF COURSE MY WARRANTY WAS NOW UP SO I HAD TO PAY $3000. AND MY CAR ONLY HAS 38,000 MILES ON IT. THIS IS ABSOLUTELY UNACCEPTABLE!! I WAS TOLD BY THE DEALERSHIP THAT THEY HAVEN'T HEARD ANYTHING ABOUT THIS AND I SHOULD CALL MINI DIRECTLY AND LODGE A COMPLAINT, WHICH I DID. I WOULD LIKE TO HAVE THIS ISSUE INVESTIGATED, AS MINI MUST CERTAINLY HAVE HEARD FROM MORE CUSTOMERS BESIDES ME AND THEY ARE DOING NOTHING ABOUT IT. THE CUSTOMERS ARE GETTING STUCK PAYING FOR A DESIGN FLAW. PLEASE DO AN INVESTIGATION AND MAKE THEM ISSUE A RECALL TO REPAIR THIS DEFECT AND REFUND OUR REPAIR COSTS. MINI NEEDS TO STAND BEHIND THEIR MOTORER PLEDGE AND GIVE US THE QUALITY PRODUCT THEY ADVERTISE. *TR