NHTSA Complaint #10523786 — 2008 SUZUKI XL7

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10523786
Vehicle	2008 SUZUKI XL7
Component	ENGINE
Date of Incident	September 21, 2012
Date Filed	July 8, 2013
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I WAS IN THE PARKING LOT OF WALL MART WITH THE ENGINE IDLING HEARD A LOUD NOISE THE CAR STARTED SHAKING,TURNED IT OFF IMMEDIATELY,GOT OUT LOOKED UNDER THE HOOD NOTHING VISIBLE AT THE TIME. GOT BACK IN STARTED THE CAR CHECKED TEMP GAUGE EVERYTHING LOOKED FINE, AND THE LOUD NOISE AGAIN CAR STARTED SHAKING,GOT OUT LOOKED UNDER THE HOOD COULD SEE A LITTLE ANTIFREEZE ON THE GROUND,TURNED CAR OFF IMMEDIATELY,HAD IT TOWED TO MATT BLATT A SUZUKI DEALER IN GLASSBORO NJ GOT A CALL THREE DAYS LATER, INFORMED THE FAN BLADES CAME OFF THE PULLEY HIT THE RADIATOR MADE A HOLE IN IT, THE SERVICE PERSON SAID IT WOULD COST$1200 TO REPAIR, INFORMED THE FRONT BUMPER WOULD HAVE TO COME OF WHICH ADDED TO THE LABOR COST, TOLD SERVICE TECH THAT WAS A FACTORY DEFECT AND I SHOULD NOT HAVE TO PAY FOR IT, HE THEN GAVE ME THE NUMBER TO SUZUKI INTERNATIONAL.CALLED SAME THEY SAID THEY WOULD NOT PAY FOR IT, THE CAR WAS NO LONGER UNDER WARRANTY AT 57000 MILES FOR THIS PROBLEM.NEEDLES TO SAY THIS LEFT A BAD TASTE IN OUR MOUTH FOR THIS PRODUCT WE ALSO HAD NO HELP FROM THE DEALERSHIP. *TR

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