NHTSA Complaint #10523092 — 2011 FORD FUSION

MY WIFE WAS DRIVING VEHICLE AT ABOUT 65 MPH IN MORNING RUSH HOUR TRAFFIC. WHILE TRAVELING YELLOW WRENCH LIGHT CAME ON AND VEHICLE SLOWED DOWN WHILE TRAVELING IN THE FAR LEFT LANE (FAST LANE). HAD TO SAFELY GET THE CAR TO SIDE OF THE ROAD AS IT COASTED WHILE TRAFFIC STILL MAINTAINED THEIR NORMAL SPEED. AFTER REMOVING KEY AND LETTING VEHICLE SIT FOR A COUPLE MINUTES, PUT KEY BACK IN IGNITION AND STARTED THE VEHICLE BACK UP. PROCEEDED WITH NO ISSUES. CALLED DEALERSHIP AND MADE AN APPOINTMENT FOR 7/1/2013. WAS TOLD THAT THERE WERE NO CODES AND COULD NOT GET VEHICLE TO PERFORM OUR STATED ISSUE. WAS TOLD IT MAY BE THE THROTTLE BODY AND THAT THEY WOULD ORDER ONE (WE ARE LOOKING AT THE MINIMUM A TWO WEEK WAIT). AND THAT THEY WOULD NOT GUARANTEE THAT THIS WOULD FIX THE PROBLEM BECAUSE THERE WERE NO CODES FOR THEM TO GO OFF OF. IT SHOULD BE NOTED THAT OUR EXTENDED SERVICE CONTRACT DOES NOT COVER THIS AND THAT WE WOULD BE LOOKING AT AROUND A $400.00 REPAIR. IF WE WOULD OF HAD PREFERRED SERVICE PLAN THAT IT WOULD OF BEEN COVERED (IMAGINE THAT!). SO TODAY MY WIFE CALLS ME AGAIN TO TELL ME SHE IS ON THE SIDE OF THE HIGHWAY BECAUSE THE ISSUE HAPPENED AGAIN! AND ON TOP OF THIS ISSUE SHE NOW HAD A FLAT TIRE PROBABLY DUE TO HAVING TO COAST THE VEHICLE TO THE SIDE OF THE HIGHWAY. WE MET UP AND CHANGED VEHICLES. I PROCEEDED TO DRIVE THE VEHICLE BACK TO WORK, BUT NEVER MADE IT DUE TO THE VEHICLE NOT WANTING TO OPERATE AND YELLOW WRENCH COMING ON ALONG WITH CHECK ENGINE LIGHT. HAD VEHICLE TOWED BACK TO DEALERSHIP WHERE THEY OFFERED A LOANER CAR WHILE WE WAIT FOR PART TO ARRIVE WITH NO ESTIMATED ETA? A HUGE SAFETY CONCERN THAT FORD SEEMS TO NOT CARE ABOUT AND HAS A CASUAL "WE WILL GET TO IT, WHEN WE GET TO IT" MENTALITY"!?!? *TR