NHTSA Complaint #10523091 — 2005 DODGE CARAVAN

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10523091
Vehicle	2005 DODGE CARAVAN
Component	SUSPENSION
Date of Incident	April 15, 2013
Date Filed	July 3, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I PURCHASED MONROE ECONO-MATIC STRUT ASSEMBLIES IN FEB 2013 FROM ROCK AUTO. I INSTALLED THEM IN MARCH ON MY 2005 DODGE GRAND CARAVAN. THE RIGHT ONE STARTED MAKING A LOUD CLUNKING NOISE ABOUT ONE MONTH LATER. I FOUND OUT THE WARRANTY IS ONLY 30 DAYS THROUGH ROCK AUTO. WHEN I CHECKED MONROE'S SIGHT, I FOUND THEY DON'T HAVE A WARRANTY AT ALL. I SENT A EMAIL TO THEIR CUSTOMER SUPPORT BUT THEY NEVER RESPONDED. I SEARCHED ONLINE FOR COMPLAINTS ABOUT MONROE STRUTS AND WAS STUNNED TO FIND SO MANY. I THINK THIS NEEDS TO BE INVESTIGATED. I WOULD BE GLAD TO SEND MY BROKEN STRUT TO BE TESTED. I DON'T BELIEVE MONROE STRUTS ARE SAFE AND THE PUBLIC NEEDS TO KNOW. *TR

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