NHTSA Complaint #10522813 — 1997 MERCEDES BENZ E320

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10522813
Vehicle	1997 MERCEDES BENZ E320
Component	SUSPENSION
Date of Incident	June 22, 2013
Date Filed	July 2, 2013
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 1997 MERCEDES BENZ E320. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, SHE HEARD A LOUD BANGING SOUND. THE CONTACT ASSUMED A TIRE HAD BLOWN HOWEVER, UPON FURTHER INVESTIGATION SHE NOTICED THAT THE ENTIRE FRONT SUSPENSION COIL SPRING HAD BEEN EJECTED FROM ITS INTENDED POSITION IN THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS ADVISED TO HAVE THE VEHICLE TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 85,000.

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