NHTSA Complaint #10522501 — 2010 MERCURY MILAN

WHILE DRIVING ON A COUNTRY ROAD AT 50 MPH ON MON. MAY 27TH, THE CAR SEEMED TO STALL, THE GAS PEDAL DIDN'T WORK & WE HAD TO PULL OVER ASAP. AFTER STOPPING & RESTARTING THE CAR, WE WERE ABLE TO PROCEED HOME. AT THE TIME, I THOUGHT IT WAS A FLUKE. THEN ON MAY 30TH IT HAPPENED AGAIN ON MY STREET GOING AROUND 30 MPH, SO I CALLED THE DEALER AND THEY SAID I COULD COME IN THE NEXT DAY. LATER THAT SAME DAY, I WAS IN RUSH HOUR TRAFFIC ON RT 22(BUSY HIGHWAY) & IT HAPPENED WHILE I WAS GOING 60 IN THE LEFT LANE, THIS WAS VERY SCARY AS IT WAS DIFFICULT TO GET OVER TO THE SHOULDER WITH SO MUCH TRAFFIC. I TOOK MY CAR TO THE FORD DEALER ON FRIDAY MAY 31ST & THEY SAID THERE WERE NO ALERTS ON THE CAR, THAT THEY WOULD DO A SOFTWARE UPGRADE THAT WOULD HOPEFULLY FIX THE ISSUE. THE RECEIPT THEY GAVE ME LISTED THAT A THROTTLE BODY WAS NEEDED, & IT WAS ON BACK ORDER. I HAVE BEEN TRYING TO MINIMIZE USING THE CAR, BUT ON JUNE 15TH I HAD TO GO TO MY NIECE AND NEPHEW'S DANCE RECITAL IN SOUTH NJ. WHILE DRIVING HOME ON 295 (MAJOR HIGHWAY) GOING AROUND 65 THE CAR DIED AGAIN. I WAS ABLE TO PROCEED AFTER RESTARTING THE CAR, BUT DIDN'T MAKE IT HOME AGAIN WITHOUT IT HAPPENING ANOTHER TIME. I WAS MAKING A LEFT TURN AT AN INTERSECTION LIGHT AND THE ENGINE DIED. THANK GOD IT WASN'T A WIDER INTERSECTION OR I WOULD NOT HAVE BEEN ABLE TO COAST THROUGH. AT THIS POINT THIS CAR IS UNUSABLE AND IS A DEATH TRAP WAITING TO HAPPEN. I CALLED ANOTHER DEALER, AND THE PART IS ON BACK ORDER THERE AS WELL. THIS IS CLEARLY A MAJOR PROBLEM WITH DEFECTIVE THROTTLE BODIES IN THE 2010 MILAN THAT SHOULD BE RECALLED, I WOULD LIKE TO KNOW HOW THIS PROBLEM WILL BE RECTIFIED. THE PROOF IS IN THE FACT THAT THEY CANNOT MAKE THE PART FAST ENOUGH TO FIX THE BROKEN CARS. THE TWO DEALERS I DEALT WITH ARE AWARE OF THIS WIDESPREAD PROBLEM, OBVIOUSLY DUE TO A MANUFACTURING DEFECT WITH THE THROTTLE BODY ASSEMBLY. I HAVE <60K MILES. *TR