NHTSA Complaint #10521954 — 2006 MERCURY MARINER HYBRID

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10521954
Vehicle	2006 MERCURY MARINER HYBRID
Component	POWER TRAIN
Date of Incident	June 26, 2013
Date Filed	June 26, 2013
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I WAS GOING DOWN THE EXPRESSWAY WHEN I GOT A WARNING AND A MESSAGE TELLING ME TO SAFELY STOP THE VEHICLE, AND I LOST POWER DOWN TO A CRAWL. I TOOK IT TO THE DEALER AND THEY SAID THIS WASN'T COVERED BY THE EXTENDED WARRANTY I PURCHASED EVEN THOUGH THEY SAID IT WAS PART OF THE POWER TRAIN .I EVEN CALLED FORD CUSTOMER SERVICE WARRANTY DIVISION AND THEY SAID IT WASN'T COVERED BUT IF IT WAS RECALLED THEY WOULD REFUND REPAIRS WITH RECEIPT.. I LOOKED ONLINE AND THERE ARE LOTS OF COMPLAINTS OF THIS PART GOING BAD AND REPLACED BY A UPDATED VERSION THAT WILL HOLD UP BETTER FOR THIS GAS/ELE. MOTOR. I BELIEVE THEY SHOULD RECALL THIS PART AND COVER IT UPON REPLACEMENT. THE COST ESTIMATE WAS $670! *TR

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