NHTSA Complaint #10521610 — 2010 FORD ESCAPE

ON JUNE 23, 2013 DRIVING ON STREET ABOUT 25 M.P.H. WHEN CAR SUDDENLY DROPPED IN SPEED TO ALMOST AN IDLE. AFTER PULLING TO SIDE OF ROAD, WAS ABLE TO TURN AROUND AND RETURN HOME AT ABOUT 1 M.P.H. FORTUNATELY, THERE WERE NO VEHICLES BEHIND ME, OTHERWISE, BECAUSE OF THE ABRUPT STOPPING OF THE VEHICLE A REAR END ACCIDENT WOULD HAVE OCCURRED. FORD ROADSIDE SERVICE TOWED CAR TO KINDLE FORD, CAPE MAY COURT HOUSE, NJ ON MONDAY JUNE 24, 2013. I WAS LATER ADVISED BY THE SERVICE DEPARTMENT THAT THE VEHICLE NEEDED A THROTTLE BODY ASSEMBLY AT A COST OF $378.00 AND THAT IT WAS NOT COVERED UNDER THE POWER TRAIN WARRANTY PERIOD. WORSE YET, I WAS TOLD THAT THE PART WAS BACK ORDERED, SERVICE COULD GIVE NO DATE WHEN THE PART WOULD BE AVAILABLE, AS IT WAS ON NATIONWIDE BACK ORDER AND COULD BE SEVERAL WEEKS OR MORE BEFORE THE PART WAS AVAILABLE. NO LONER CAR WAS OFFERED FOR USE DURING THIS UNREASONABLE DELAY. *TR