NHTSA Complaint #11435697 — 2010 FORD ESCAPE

The contact owns a 2010 Ford Escape. The contact stated that while attempting to refuel the vehicle, the fuel filler door would not open and the contact attempted to use a screwdriver to open the fuel filler door. The contact was not able to refuel the vehicle. The vehicle was taken to the dealer and the dealer performed the recall repair for NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). However, the dealer did not have time to repair the fuel filler door. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.