NHTSA Complaint #10521443 — 2007 BMW 335I

ARRIVED DESTINATION, EXITED CAR, LOCKED DOORS VIA KEY FOB. RETURNED FOUR HOURS LATER, UNABLE TO UNLOCK DOORS. LIGHTS WENT ON, SO I KNEW KEY FOB WAS WORKING. HAD TO USE VALET KEY TO OPEN DRIVER'S DOOR, NO LOCKS ON OTHER DOORS. ONCE IN CAR TRIED TO USE DOOR OPEN BUTTON ON DASH, WOULD NOT WORK, TRIED TO UNLOCK DOOR FROM INSIDE, COULD NOT UNLOCK ANY OF THE DOORS. MY WIFE HAD TO CRAWL THROUGH OPEN WINDOW ON PASSENGER SIDE, AND MY TWO GUESTS HAD TO GO THROUGH WINDOWS TO SIT IN BACK SEAT. ONCE REACHING OUR NEXT DESTINATION ATTEMPTED TO USED THE DOOR RELEASE AGAIN, NOTHING, THEN TRIED THE DOOR HANDLES (FRONT AND BACK) WOULD NOT WORK, BACK SEAT PASSENGERS HAD TO EXIT THROUGH WINDOWS, AND ONCE WE REACHED HOME MY WIFE HAD TO SLIDE OVER CONSOLE GO OUT THE DRIVERS DOOR, THE ONLY DOOR THAT COULD BE OPENED FROM THE INSIDE. FYI BOTH MY WIFE AND I ARE SENIOR CITIZENS, AND NOT VERY HAPPY WITH THIS CURRENT EVENT. AS A RESULT ALL PASSENGERS WERE TRAPPED INSIDE CAR AS ALL DOOR LOCKS, EXCEPT DRIVERS FAIL AND NO WAY TO OPEN CAR, THIS COULD HAVE RESULT INTO A SERIOUS PROBLEM IF WE WERE IN AN ACCIDENT OF FIRE WITH 3 OF THE 4 DOORS NOT BEING ABLE TO OPEN FROM THE INSIDE. BROUGHT TO BMW DEALER NEXT DAY, THEY WANTED BETWEEN $800 AND $1,000. TO REPAIR DOOR LOCK ACTUATORS, UNABLE TO PAY THIS NOW, CAR IS SITTING HOME IN GARAGE. BMW NEVER OFFERED TO PAY THIS UNDER THE CURRENT CONDITIONS OF SO MANY COMPLAINTS, THIS SHOULD BE A RECALL. IT IS A SAFETY HAZARD. *TR