NHTSA Complaint #10521056 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10521056
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	June 20, 2013
Date Filed	June 21, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE MY WIFE WAS DRIVING OUR 2012 FORD EXPLORER, THE POWER STEERING WENT OUT AND THE "SERVICE TRAK SYSTEM" ERROR MESSAGE APPEARED. SHE WAS ON A MAJOR FREEWAY AND HAD TO MANUALLY PULL OFF THE FREEWAY TO SAFETY, WHICH WAS VERY DIFFICULT WITH OUT THE POWER STEERING. ONCE SHE TURNED OFF THE CAR AND RESTARTED IT, THE ERROR WENT AWAY AND POWER STEERING WAS NORMAL. THIS IS A DANGEROUS SITUATION WHEN DRIVING ON A MAJOR FREEWAY AT OR ABOVE 55 MPH. THIS IS THE SECOND TIME THIS HAS HAPPENED. *TR

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