NHTSA Complaint #10520744 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10520744
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	June 5, 2013
Date Filed	June 19, 2013
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

POWER STEERING WENT OUT AND SERVICE TRAC SYSTEM ERROR MESSAGE APPEARED. VEHICLE WENT INTO MANUAL STEERING, WHICH WAS SO STIFF, MY WIFE WAS UNABLE TO STEER THE VEHICLE. AFTER CYCLING THE IGNITION, THE CAR RETURNED TO NORMAL. THIS CONCERNS ME AS THE SAFETY OF MY FAMILY WAS AT STAKE. IF MY WIFE HAD BEEN ON A BUSY HIGHWAY, SHE MIGHT HAVE BEEN IN AN ACCIDENT. FORD KNOWS OF THIS PROBLEM WITH THEIR 2011 AND UP EXPLORERS. FORD SHOULD RECALL THESE VEHICLES, AS THEY POSE A SAFETY RISK. *TR

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