NHTSA Complaint #10520693 — 2013 FORD EXPLORER

MY 2013 FORD EXPLORER HAS BEEN AT THE DEALERSHIP FOR 3 WEEKS NOW AND STILL NO REPLACEMENT PARTS FOR THE FUEL PUMP. I HAVE CONTACTED FORD DIRECTLY 3 TIMES AND THEY CAN'T GIVE ME AN ANSWER AND HAVE BEEN IN CONSTANT CONTACT WITH THE DEALERSHIP AND NO ONE CAN TELL ME WHEN THIS PART WILL BE READY. I HAVE BEEN GIVEN A RENTAL BUT IT IS A CHEVY IMPALA, NOT ANYWHERE NEAR THE SIZE OF MY EXPLORER, AND HAD TO FIGHT TO GET THAT AS THEY ONLY PAY FOR A COMPACT CAR. I HAVE TWO YOUNG CHILDREN AND THIS IS SUMMER TIME AND WE ARE DOING A LOT OF TRAVELING THAT IS VERY DIFFICULT WITHOUT MY EXPLORER. IT WOULD BE NICE IF SOMEONE COULD GIVE ME AN ANSWER ABOUT HOW MUCH LONGER THIS IS GOING TO TAKE. I AM BEYOND FRUSTRATED AND READY TO ASK FORD FOR MY MONEY BACK SO THAT I CAN BUY A DIFFERENT VEHICLE BUT I ASSURE YOU THEY WON'T DO THAT. WHAT IS EVEN MORE IRRITATING IS I AM PAYING A MONTHLY PAYMENT AND INSURANCE ON A CAR I HAVE BEEN WITHOUT FOR ALMOST A MONTH. SOMEONE NEEDS TO STEP UP AND GET THESE PARTS OUT TO THE DEALERSHIPS. I ALSO DID NOT KNOW ABOUT THIS RECALL UNTIL READING AN ARTICLE ABOUT IT. NICE TO KNOW THAT I WAS NEVER NOTIFIED BY FORD!! *TR