NHTSA Complaint #10519981 — 2001 MERCEDES BENZ S430

IS DRIVING FROM WORK, ON THE WAY BACK HOME, WHEN THE INSTRUMENT CLUSTER OF MY 2001 MERCEDES-BENZ S430 SUDDENLY TURNED BLACK. SINCE IT WAS GETTING DARK, I PANICKED DUE TO MY INABILITY TO GAUGE THE SPEED OF MY DRIVING, AS OCCASIONED BY A NON-FUNCTIONING INSTRUMENT CLUSTER, COUPLED WITH THE FACT THAT IT WAS ALREADY GETTING DARK. THIS PART WAS ACTUALLY REPLACED BACK IN 29 SEPT 2006, AS PART OF A RECALL. I WAS THEREFORE DISAPPOINTED THAT DESPITE THE RECALL, THE PART THAT THEY INSTALLED IN 2006 WOULD SUFFER THE SAME FATE. CLEARLY, THIS ISSUE WAS NEVER RESOLVED THROUGH A DESIGN CHANGE. WHAT MADE MATTERS WORSE WAS THAT MERCEDES-BENZ CORPORATE HAD REFUSED TO WORK WITH ME TO SHARE IN THE COST OF THE REPLACEMENT PART. I AM SURPRISED SINCE I HAD SPENT THOUSANDS OF DOLLARS IN SERVICE AND REPAIR COSTS, SINCE RELIABILITY IS SOMETHING THAT IS DEFICIENT IN MERCEDES-BENZ PRODUCTS. FOR THIS INSTRUMENT CLUSTER ALONE, I HAD TO PAY $1,572.38 (INCLUSIVE OF PARTS, LABOR, AND SALES TAX). I REQUEST ASSISTANCE IN INVESTIGATING THIS SAFETY ISSUE AS WELL AS GETTING HELP IN HAVING MERCEDES-BENZ DEFRAY THE COST OF THIS DEFECTIVE PART. *TR