NHTSA Complaint #10519325 — 2011 MERCURY MARINER

I JUST BOUGHT A 2011 MERCURY MARINER IN APRIL 2013..I ONLY HAD IT 6 WEEKS WHEN THIS HAPPENED. I WAS DRIVING IN 5 O'CLOCK TRAFFIC AND MY CAR MOTOR STARTED MAKING FUNNY NOISES, FELT LIKE IT WAS TRYING TO STALL AND WOULD NOT ACCELERATE, THE WRENCH LIGHT CAME ON AND THEN MY CHECK ENGINE LIGHT. MY CAR WOULD BARELY DRIVE, I WAS STUCK IN TRAFFIC, THANKFULLY PEOPLE SAW MY HAZARD LIGHTS AND ALLOWED ME TO CUT THROUGH THE LINES OF TRAFFIC AND I WAS FINALLY ABLE TO PULL OVER INTO A PARKING LOT. I FOUND OUT LATER MY CAR HAD GONE INTO "LIMP MODE" & THIS IS A "KNOWN ISSUE" WITH FORD ESCAPES & MERCURY MARINERS MODEL YEARS 2009-2011. IT IS DUE TO A FAULTY THROTTLE BODY. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW & MY MECHANIC HAS BEEN UNABLE TO GET A NEW PART BECAUSE THEY ARE ON A NATIONAL BACKORDER. OVER 4,000 PARTS ARE ON ORDER AND HAVE BEEN ON BACKORDER SINCE FEBRUARY OF THIS YEAR (2013). WHY HAS THERE NOT BEEN A RECALL??? CLEARLY, THIS IS A WIDESPREAD ISSUE!!! NEITHER THE DEALERSHIP OR MY MECHANIC CAN GET A PART TO FIX MY CAR. I AM STUCK WITHOUT A VEHICLE OR ANY RECOURSE TO GET MYSELF INTO A WORKING VEHICLE. INSURANCE WILL NOT PAY FOR A RENTAL INDEFINITELY SINCE WE DO NOT KNOW WHEN THESE REPLACEMENT THROTTLE BODY PARTS WILL ACTUALLY SHIP - WE'VE ALREADY BEEN WAITING FOR 2 WEEKS. THE COMPANY KEEPS TELLING MY MECHANIC THEY WILL SHIP IN 3-4 DAYS AND WE ARE STILL WITHOUT A PART. I CAN'T HELP BUT WONDER, WHAT ABOUT THE OTHER PEOPLE BESIDES MYSELF THAT HAVE ALSO BEEN WAITING ON THIS SHIPMENT EVEN LONGER THAN I HAVE?! THIS IS RIDICULOUS. *TR