NHTSA Complaint #10515884 — 2004 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	10515884
Vehicle	2004 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	June 9, 2013
Date Filed	June 9, 2013
Mileage	139,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I OPENED THE LIFT GATE WINDOW TO LOAD GROCERIES WHEN THE RIGHT SIDE OF THE WINDOW SUDDENLY LET GO UP NEAR THE HINGE. THIS CAUSED THE RIGHT SIDE OF THE WINDOW TO DROP AND THEN THE LEFT HINGE BROKE, CAUSING THE ENTIRE REAR WINDOW TO DROP. I WAS ABLE TO CATCH IT SO IT DIDN'T BREAK AND EVENTUALLY RELEASE THE SUPPORT STRUTS SO I COULD GET IT INTO THE BACK OF THE VEHICLE. IT APPEARS THAT THE FASTENER NEAR THE HINGE WAS CORRODED THROUGH AND WHEN I TRIED TO OPEN THE WINDOW THE WEIGHT WAS FINALLY TOO MUCH FOR IT SO IT SNAPPED, RELEASING THE WINDOW ON THAT SIDE. FORTUNATELY THIS FASTENER FAILED IN A PARKING LOT AND NOT ON A FREEWAY OR THE WHOLE REAR WINDOW MAY HAVE COME OFF AND POSED A DANGER TO THE CARS BEHIND. FORD HAS ALREADY ISSUED A RECALL FOR 2002 AND 2003 MODELS WHICH USED THE SAME HINGE ASSEMBLY, DON'T KNOW WHY 2004 WAS NOT INCLUDED. *TR

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