NHTSA Complaint #10515362 — 2012 SUBARU OUTBACK

I HAVE HAD THE CAR A LITTLE OVER A YEAR AND HAVE HAD TROUBLE WITH THE BRAKES SINCE THE BEGINNING. SEVERAL TIMES UPON COLD STARTUP THE BRAKES BARELY WORK. NOT ALWAYS BUT FREQUENTLY. I HAVE TO USE BOTH FEET TO PUSH THE PEDAL DOWN TO THE FLOOR AND IT TRAVELS SEVERAL FEET BEFORE STOPPING. I HAVE BROUGHT IT TO THE DEALERS ATTENTION SEVERAL TIMES, THIS LAST TIME, PUSHING THEM TO KEEP THE CAR TO DUPLICATE THE RESULTS. THEY TOLD ME THEY COULD NOT FIND ANY PROBLEMS WITH IT AND SUGGEST THAT I WARM THE CAR UP BEFORE MOVING IT. I WAS NOT SATISFIED WITH THAT ANSWER, T IT IS A SAFETY ISSUE, AND SUGGEST THEY TAKE IT HIGHER UP THE CHAIN. THEY KEPT IT FOR A FEW MORE DAYS AND WAS ABLE TO DUPLICATE THE PROBLEM WITH MY CAR AND SEVERAL ON THEIR LOT. THEY TELL ME IT IS NOT A SAFETY ISSUE AND IT IS JUST THE WAY THE CAR HANDLES. THE SUBARU NATIONAL TECH WAS OUT OF THE STATE AND THEY TOLD ME THEY COULD NOT KEEP MY CAR ANY LONGER TO WAIT ON THE TECH.THEY ARE CLOSING THE ORDER AND TOLD ME TO COME PICK UP MY CAR AT MY CONVENIENCE. I TOLD THEM I WAS NOT SATISFIED AND THAT I CONSIDERED IT A SAFETY CONCERN. THEY SAID I COULD PAY EXTRA AND HAVE SOME OTHER BRAKE OPTIONS BUT ON, BUT THAT THE WAY IT PERFORMS NOW IS THE WAY IT IS DESIGNED. JUST IN MY DRIVEWAY I COULD EASILY GO OVER THE HILLSIDE OR HURT SOMEONE IF THE CAR WOULD BEHAVE THAT WAY AT AN INOPPORTUNE MOMENT. *TR