NHTSA Complaint #10515058 — 2003 HONDA ACCORD

I RECEIVED A LETTER IN THE MAIL FOR A RECALL. I CALLED TO GET IN AND GET FIXED. I DROVE MY CAR IN THERE PERFECTLY FINE. WHEN I RECEIVED MY CAR BACK THERE WAS NO POWER STEERING. I COULDN'T EVEN PUT MY CAR INTO A PARKING SPOT. THE FIRST THING THE EMPLOYEE SAID TO ME THAT GAVE ME MY CAR WAS, "SOMETHING IS WRONG, YOU NEED TO MAKE SURE THAT THEY FIX THIS." [XXX]THE OWNER/MANAGER LAUGHED IN MY FACE AND TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME. HE LEFT ME THERE STRANDED. I AM A YOUNG WOMAN WITH A YOUNG CHILD (UNDER A YEAR OLD). THEY WANTED TO CHARGE ME AROUND $800 FOR SOMETHING I DIDN'T DO AND COULDN'T EVEN "GUARANTEE TO FIX IT." THEY DIDN'T TURN THE WHEEL TO GET THE OXYGEN OUT WHEN REPLACING THE POWER STEERING HOSE. THEY JUST WANTED TO SCAM ME AND GET MY MONEY.. NOW I AM LEFT WITH A HUGE KNICK IN MY DRIVER'S SIDE DOOR THAT WAS NOT THERE THE MORNING I DROPPED MY VEHICLE OFF. THEY ARE UNWILLING TO HELP RESOLVE THE ISSUE. THE MANAGER HAS NO HEART AND HAS NO PROBLEM LEAVING A YOUNG WOMAN STRANDED AT THEIR LOCATION UNLESS THEY SIGN A PAPER SAYING THEY WILL PAY HUNDREDS OF DOLLARS, THEN PUTS A KNICK IN YOUR CAR AND SAYS THERE'S NOTHING I CAN DO AND THERE'S NO WAY TO PROVE IT. I ASKED FOR A COPY OF THE WALK AROUND INSPECTION AND THAT SCRATCH WAS NOT ON THERE. I ADVISED IMMEDIATELY WHEN I SAW IT THAT NIGHT AND [XXX] KEEPS SAYING THERE IS NOTHING HE CAN DO FOR ME. MY HUSBAND JUST GOT A NEW VW SPORTWAGEN, I HAVE BEEN LOOKING AT THE PILOT AND NEW ACCORD FOR A WHILE NOW AND I WILL TELL YOU I WILL NEVER AGAIN BY A HONDA AFTER THE WAY I WAS TREATED AND NOW NO ONE WILL FIX THE SITUATION. I CAN'T BELIEVE YOU ARE LETTING THIS MAN REPRESENT YOUR BRAND. IF I WOULD HAVE ATTEMPTED TO PULL OUT IN THE BUSY INTERSECTION WITH THE WAY THEY GAVE MY CAR BACK TO ME IT WOULD HAVE BEEN A HUGE LIABILITY ISSUE. I WOULD HAVE BEEN SO BADLY HURT AND/OR INJURED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR