NHTSA Complaint #10514912 — 2005 PONTIAC G6

IN APRIL 2013, WHILE DRIVING THE 2005 PONTIAC G6, THE WHEEL BEGAN "JERKING" AROUND, AND IT BECAME HARDER TO CONTROL AND STEER THE VEHICLE. A CHIME, AND WARNING LIGHT APPEARED "POWER STEERING". AFTER VEERING OFF TO THE SHOULDER AND AND RE-STARTING THE VEHICLE, THE PROBLEM DID NOT REAPPEAR. AFTER THE SECOND RE-START, THE PROBLEM REAPPEARED AND WAS INCREASED- INCREASED STRENGTH TO STEER, WARNING LIGHT ON. AFTER TAKING THE VEHICLE TO AN INDEPENDENT LOCALLY OWNED SHOP, IT WAS LEARNED THAT PONTIAC WAS AWARE OF THIS ISSUE, AND HAD ISSUED A SPECIAL COVERAGE FOR THE PROBLEM. AFTER TAKING IT TO A PONTIAC CERTIFIED DEALERSHIP, THEY REPAIRED THE PROBLEM, AT MY COST OF $780.00, DUE TO THE FACT THAT MY MILEAGE WAS OUTSIDE OF THE SPECIAL COVERAGE PERIMETERS. I WAS ISSED A LETTER OUTLINING THE PROBLEM,AND SPECIAL COVERAGE PERIMETERS IN JUNE 2012, AT WHICH TIME I WAS WELL WITHIN THE MILEAGE AND YEAR PERIMTERS LISTED, BUT WAS NOT EXPERIENCING THE PROBLEM. I DID NOT SEEK REPAIR ASSISTANCE, AS IT INDICATED FOR OWNERS WHO WERE EXPERIENCING THE PROBLEM ONLY TO SEEK REPAIR ASSISTANCE, AND IT WOULD BE COVERED AT NO CHARGE. I EXPERIENCED THE PROBLEM 9 MONTHS LATER, IN EXACTLY THE WAY DESCRIBED IN THE LETTER, AND WAS DENIED COVERAGE DUE TO A HIGHER MILEAGE THAN OUTLINED 9 MONTHS PRIOR. LOOSING CONTROL OF YOUR STEERING WHILE GOING DOWN A 2-LANE HIGHWAY AT 55 MPH SEEMS TO BE MORE OF A SAFETY CONCERN, THAN A GENERAL SPECIAL COVERAGE PROBLEM. DESPITE THE AMOUNTS OF AFFECTED VEHICLES WITH THE EXACT SAME PROBLEM, IT IS DISSAPOINTING THAT PONTIAC IS NOT TAKING CARE OF THEIR CUSTOMERS IN A MORE FORMAL, RECALL WAY, AND INSTEAD TREATING IT AS A CASUAL COMPLIANT. AFTER CALLING THE 1-800 FOR GM, I WAS INFORMED OF NO FURTHER ASSITANCE, OR ANY INDICATION THAT A RECALL WOULD SOON BE ISSUED. *TR