NHTSA Complaint #10514891 — 2007 INFINITI M35 SEATS

Complaint Details

ODI Number	10514891
Vehicle	2007 INFINITI M35
Component	SEATS
Date of Incident	June 1, 2012
Date Filed	June 3, 2013
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

FRONT DRIVER SEAT TILTS TOWARDS CENTER CONSOLE. THE SEAT RUBS AGAINST THE CONSOLE WHEN THE SEAT IS ADJUSTED UPON ENTRY AND REMAINS TILTED AT AN ANGLE CAUSING BACK PAIN ON EXTENDED DRIVES. MY MECHANIC AND AN INFINITI DEALER HAVE BOTH SAID I NEED TO REPLACE THE SEAT ASSEMBLY FOR A TOTAL COST OF $1200. THE DEALER SERVICE REPRESENTATIVE ACKNOWLEDGES THAT THIS PROBLEM HAS BEEN SEEN BEFORE WITH THESE CARS, BUT INFINITI WAS NOT DOING ANYTHING FOR THEIR CUSTOMERS REGARDING ABOUT THIS COMMON PROBLEM. IN MY NEARLY 40 YEARS OF DRIVING, THE VAST MAJORITY OF IT ON MUCH CHEAPER AND LESS LUXURIOUS CARS, I HAVE NEVER HAD A SEAT ASSEMBLY BEND OR BREAK. THIS IS A DEFECT IN THIS CAR. THIS PROBLEM AND INFINITI'S LACK OF SUPPORT WILL DELETERIOUSLY AFFECT MY DECISION TO PURCHASE AN INFINITI IN THE FUTURE. *TR

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