NHTSA Complaint #10514829 — 2004 CHRYSLER PACIFICA

BEING IN THE DIESEL /AUTOMOTIVE FIELD FOR MORE THAN 25 YEARS I WAS SHOCKED TO SEE THAT THE ENGINE CRADLE WAS ROTTING FROM THE INSIDE OUT. I DO ALL MY OWN SERVICE WORK ON ALL MY VEHICLES AND I HAVE NEVER SEEN THE SUB-FRAME ON ANY VEHICLE CORRODE THE WAY THIS VEHICLE HAD. LARGE RUSTED OUT HOLES IN THE CROSS MEMBERS AND SUB-FRAME. LIKE EVERYONE ELSE WITH THIS ISSUE, I DID A BUNCH OF RESEARCH BOTH ON THE INTERNET AND TALKING WITH THE DEALER AND FOUND OUT THAT CHRYSLER DID ISSUE A TSB ON THIS PROBLEM. THE TSB ONLY COVERS VEHICLES IN THE NORTH REGION AND ONLY IN SALT LADEN STATES. BUT WHAT REALLY BURNS ME IS THE BUILD DATES CHRYSLER ONLY WILL COVER. CHRYSLER WILL ONLY COVER VEHICLES BUILT FROM APPROXIMATELY FEBRUARY TO MARCH 2004, AND IF YOUR CAR IS OUTSIDE THAT WINDOW, TOO BAD. IN MY OPINION MY CAR IS UNSAFE TO DRIVE, SO NOW I HAVE A CAR THAT DECORATES MY DRIVEWAY. CHRYSLER WILL NOT COVER ANYTHING BECAUSE OF WHEN MY CAR WAS BUILT AS COMPARED TO THE BUILD WINDOW. THIS IS AN ISSUE THAT CHRYSLER HAS KNOWN ABOUT FOR A WHILE AND SHOULD STAND BEHIND THEIR PRODUCT. I FEEL CHRYSLER IS GIVING THEIR CUSTOMERS THE SHAFT WITH A VERY SERIOUS ISSUE. WHY DO PEOPLE HAVE TO DIE OR GET SERIOUSLY INURED BEFORE OEM'S ACTUALLY TAKE CARE OF A SERIOUS ISSUE LIKE THIS. *TR