NHTSA Complaint #10514360 — 2004 FORD TAURUS

VEHICLE SPEED CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	10514360
Vehicle	2004 FORD TAURUS
Component	VEHICLE SPEED CONTROL
Date of Incident	May 1, 2013
Date Filed	May 30, 2013
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TRAVELING AT 35MPH AND PRESSED ON THE BRAKE AND THE CAR DID NOT IDLE DOWN AND USUAL. TAPPED THE GAS AND NO RESPONSE. SLIPPED THE CAR INTO NEUTRAL AND THE RPM'S RACED TO 3 AND 4000. TAPPED THE GAS HARDER AND THE CAR IDLED DOWN. SLIPPED THE CAR INTO DRIVE AND CONTINUED ON. THIS HAS HAPPENED THREE TIMES NOW ALL AT SPEEDS BETWEEN 35 AND 40MPH. HAVE CONTACTED FORD CUSTOMER SERVICE GOT A CASE NUMBER AND WAS TOLD TO GET IT FIXED AT A DEALER AND KEEP THE RECEIPT IN CASE THERE IS A RECALL. NOT HAPPY WITH THAT RESPONSE. HOW LONG OR WHAT DOES IT TAKE TO MAKE THIS RIGHT? THIS SEEMS TO BE MORE SERIOUS THAN HOW IT IS BEING HANDLED. YOU DON'T KNOW HOW SERIOUS UNLESS YOU ARE ON THE RECEIVING END OF A CAR THAT DOESN'T WHAT TO STOP. *TR

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