NHTSA Complaint #10514351 — 2012 FORD FIESTA

I PURCHASED MY "NEW" VEHICLE IN AUGUST 2012 AND VERY SOON THERE AFTER I HEARD A RATTLING NOISE IN THE FRONT OF THE CAR. THE DEALERSHIP MADE A DATE FOR ME TO BRING THE CAR IN. THEY STATED THAT THEY WERE NOT ABLE TO HEAR THE NOISE BUT THAT FORD WAS AWARE OF THE PROBLEM BECAUSE OTHER PEOPLE HAVE HAD THE PROBLEM. CLOSE TO MY SECOND OIL CHANGE DATE I BROUGHT MY VEHICLE IN AND ASKED IF THEY WOULD AGAIN TRY TO HEAR THE NOISE BECAUSE IT DRIVES ME CRAZY. THEY AGAIN STATED THAT THEY DID NOT HEAR THE NOISE AND THAT FORD IS AWARE THERE IS A PROBLEM. ON MY 10,000 CHECK UP I AGAIN ASKED THAT THE SERVICE PERSON CHECK OUT THE NOISE WELL APPARENTLY BY THIS TIME FORD HAD FIGURED OUT THAT THERE WAS A SHIELD IN THE TRANSMISSION THAT NEEDS TO BE SEALED. ON MAY 16TH I WAS TOLD THE PART WOULD BE AT THE SERVICE STATION IN A COUPLE OF DAYS. TODAY IS THE 30TH NO CALL AND NO PART AND NOW I AM TOLD THE END OF JUNE. I AM MOVING OUT OF STATE AND NEED TO DRIVE MY RATTLING BROKEN DOWN TRANSMISSION 2,000 MILES IN MY WHAT WAS SUPPOSED TO BE A BRAND NEW CAR. AUGUST WILL BE A YEAR. IT IS NOT FAIR I STILL PAY MY LOAN FOR MY BROKEN DOWN PIECE OF JUNK. *TR