NHTSA Complaint #10514318 — 2012 FORD ESCAPE

THE CAR DID NOT SHIFT GEARS SMOOTHLY UPON ACCELERATION. THE ISSUE INCREASED TO THE POINT WHERE IT BECAME DANGEROUS TO OPERATE BECAUSE OF THE DELAYED RESPONSE. I WOULD ATTEMPT TO ACCELERATE AND THE CAR WOULD SUDDENLY SURGE FORWARD AS I WAS BRAKING FOR A STOP SIGN SEVERAL SECONDS LATER. I TOOK THE CAR IN FOR SERVICE MULTIPLE TIMES WITH DIFFERENT RESULTS EACH TIME. I THOUGHT THE ISSUE WAS RELATED TO THE TRANSMISSION, BUT NO ISSUE WAS FOUND THE FIRST TIME AND THE ISSUE WAS DETERMINED TO BE RELATED TO A PROBLEM WITH THE ONBOARD COMPUTER COMMUNICATIONS THE SECOND TIME. I EXPERIENCED THE SAME ISSUE ON THE WAY HOME FROM THE 2ND SERVICE VISIT AND TOOK THE CAR BACK A FEW DAYS LATER. (I DROVE MY MINI CAR IN THE INTERIM BECAUSE I DID NOT FEEL SAFE IN THE ESCAPE.) THIS TIME THEY DETERMINED THAT THE TRANSMISSION HAD TO BE REPLACED. THE RESPONSE IS MUCH BETTER THAN BEFORE, BUT NOT COMPLETELY SATISFACTORY. *TR