NHTSA Complaint #10514278 — 2010 MERCURY MILAN
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10514278 |
| Vehicle | 2010 MERCURY MILAN |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 24,100 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | ID |
Consumer Description
THIS IS THE FIRST TIME THIS HAS HAPPENED BUT IT HAPPENED TWICE IN THE SAME DAY. WHEN DRIVING THE VEHICLE WE EXPERIENCED THE "LIMP HOME MODE" PROBLEM. I CAN SEE THIS HAS BEEN WELL DOCUMENTED AND THE INVESTIGATIONS ARE ONGOING. HERE'S AN ADDITIONAL PROBLEM WITH THIS EVENT, WE NEVER GOT AN INDICATOR LIGHT OF ANY KIND ON THE DASH. WE TOOK THE VEHICLE IN FOR SERVICE AND THE DEALER WAS UNABLE TO RETRIEVE ANY ERRORS AT ALL OFF THE COMPUTER AND THEY WERE UNABLE TO RECREATE THE PROBLEM. NEEDLESS TO SAY THEY WERE UNABLE TO TAKE ANY CORRECTIVE ACTION. I POSE THIS QUESTION, WHY WHEN THE VEHICLE OBVIOUSLY DETECTED A PROBLEM TO GO INTO "LIMP HOME" MODE WOULD IT NOT RECORD THE ERROR IN THE COMPUTER? WHY WOULD THE DEALERSHIP BE UNABLE TO SEE IT? *TR
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