NHTSA Complaint #10513963 — 2008 TOYOTA RAV4

I HAVE OWNED THIS 2008 TOYOTA RAV4 SINCE I BOUGHT BRAND NEW. I DID ALL THE OIL CHANGES MYSELF ON TIME. AFTER APPROX 2 1/2 YEARS AND 30,000 MILES I NOTICE CONSIDERABLY LESS OIL IN DRAIN PAN AT OIL CHANGES. I STARTED PULLING THE DIP STICK BETWEEN CHANGES AND SAW THAT IT NEEDED SUBSTANTIAL OIL ADDED BETWEEN CHANGES. NOT UNTIL CLOSE TO MY WARRANTY EXPIRING DID I FIND OUT THAT THEIR IS A TSB FROM TOYOTA ON THIS VERY 2.4 LITER ENGINE FOR A MANUFACTURING DEFECT THAT TOYOTA ADMITS IS THEIR FAULT. I WENT TO MY LOCAL DEALER FOR AN OIL CONSUMPTION TEST. I MADE THE MISTAKE OF NOT CHECKING THEIR TOPPED OFF OIL LEVEL ON MY DIP STICK BEFORE THEY APPLIED A SECURITY SEAL. THE DEALER HAD ME RETURN AFTER 1K MILES, WHICH BY THE TSB THEY SHOULD HAVE HAD ME RETURN IN 1200 MILES. THEY PULLED THE DIPSTICK WHILE I WAS NOT PRESENT AND STATED THAT IT WAS WELL WITHIN RANGE. I HAVE SINCE PERFORMED MY OWN CONSUMPTION TEST 7,000 MILES AFTER THE DEALER DID , AND MY ENGINE IS CONSUMING 1.2 QUARTS IN 1080 MILES. THIS IS A FAIL BY TOYOTAS' OWN TSB GUIDE LINES. TOYOTA WILL NOT HELP CUSTOMERS WITH THIS SITUATION THEY HAVE PUT THEM IN. *TR