NHTSA Complaint #10513637 — 2007 BMW 328I

STEERING WHEEL LOCKED WILE DRIVING - VERY SIMILAR TO NHTSA CASE # 10194169. MY DAUGHTER WAS TURNING RIGHT INTO A PARKING LOT WHEN SHE NOTICED THAT THE STEERING WHEEL CAME TO A HARD STOP. WHEN SHE REALIZED THAT SHE WOULD NOT MAKE THE TURN, SHE TRIED TO TURN IT BACK TO THE LEFT BUT IT IMMEDIATELY LOCKED HARD IN PLACE. SHE PULLED FORWARD IN THE DIRECTION OF TRAVEL AND WAS ABLE TO STOP IN THE GRASS ON THE SIDE OF THE ROAD. AFTER SHE STOPPED SHE NOTICED THAT THE "SERVICE ENGINE SOON" WARNING MESSAGE WAS ILLUMINATED. SHE THEN TURNED THE CAR OFF AND BACK ON AND EVERYTHING WORKED NORMALLY AND SHE WAS ABLE TO DRIVE THE CAR ABOUT A MILE TO THE HOUSE. WE HAD IT TOWED TO THE LOCAL BMW DEALER - THE DEALER KEPT THE CAR FOR 3 DAYS WHERE THEY REVIEWED FAULT CODES (FOUND NONE), TRIED TO DUPLICATE THE PROBLEM (COULD NOT DUPLICATE), AND TOOK THE STEERING COLUMN APART (BUT FOUND NO PROBLEM). THE DEALER DID IMPLEMENT NHTSA CAMPAIGN NUMBER 13V044000, BUT SAID THERE WAS NO INDICATION OF A PROBLEM WITH THE ELECTRICAL SYSTEM. NEEDLESS TO SAY I AM VERY CONCERNED ABOUT MY DAUGHTER DRIVING THIS VEHICLE, BUT HAVE NO OTHER CHOICE AT THE TIME. CAN THE NHTSA PROVIDE ANY FURTHER ASSISTANCE WITH THIS SITUATION. *TR