NHTSA Complaint #10513477 — 2010 MERCURY MILAN

ON APRIL 19, 2013, I HAD ONE INCIDENT WHERE MY CAR LOST POWER WITH NO WARNING. I WAS GOING APPROXIMATELY 40 MPH. I SUDDENLY REALIZED I HAD NO POWER AND NOTICED THAT THE WRENCH LIGHT AND OTHER LIGHTS CAME ON. I WAS ABLE TO STEER THE CAR OFF THE ROAD. I HAD TO TURN IT OFF AND THEN RESTART IT. I TOOK THE CAR TO THE DEALER SERVICE DEPT BUT THEY SAID THEY COULDN'T FIND ANYTHING. IT SEEMED TO RUN ROUGHER FOR THE NEXT MONTH BUT DIDN'T STALL AGAIN UNTIL MAY 16. AT THAT TIME I WAS GOING APPROXIMATELY 30 MPH. ON MAY 17 IT STALLED TWO TIMES WHILE GOING 70 MPH ON THE INTERSTATE. ON MAY 19 IT STALLED ONE TIME WHILE GOING 60 MPH SO I PARKED THE CAR FOR THE WEEKEND. I CALLED THE DEALER AND HAD TO DRIVE OVER AN HOUR TO THE DEALER. IT STALLED THREE TIMES ON THE WAY TO THE DEALER. I DROVE WITH MY FLASHERS ON THE ENTIRE TIME BECAUSE I WAS TERRIFIED THAT I WAS GOING TO BE IN AN ACCIDENT OR WORSE. MY DEALER HAS DETERMINED THAT IT IS THE THROTTLE BODY. MY CAR HAS BEEN STUCK IN THE SHOP SINCE MAY 20 WAITING FOR THE PART THAT IS ON NATIONWIDE INDEFINITE BACK ORDER AND THERE IS NO FIX DATE IN SIGHT. MY CAR IS NOT DRIVABLE AND I AM JUST THANKFUL THAT I HAVEN'T HAD AN ACCIDENT OR BEEN KILLED BECAUSE OF THIS PROBLEM. I HAVE LOST CONFIDENCE IN MY CAR WHICH I WAS SO HAPPY WITH. I ALSO AM PAYING ON A CAR THAT I CAN'T EVEN DRIVE. *TR