NHTSA Complaint #10512277 — 2012 FORD EXPLORER

WHILE DRIVING MY 2012 FORD EXPLORER LIMITED V6 WITH ECOBOOST SYSTEM UP A HILL I HAD TO STOPPED BEHIND A STOPPED SCHOOL BUS. I TRIED TO GIVE THE VEHICLE A LITTLE GAS TO EDGE UP THE HILL AND THE TRUCK CUT OFF. SINCE I WAS IN DRIVE THE TRUCK BEGAN TO ROLL BACKWARDS UNTIL I PUSHED THE BRAKE. I WAS IN SHOCK. LUCKILY THERE WEREN'T ANY VEHICLES BEHIND ME BUT IT SCARED MY KIDS. WHILE PRESSING THE BRAKE I FLIPPED IT INTO PARK AND RESTARTED THE ENGINE. I THEN CALLED AND SCHEDULED SERVICE FOR THE NEXT DAY. I WAS FULLY COVERED UNDER MY MAINTENANCE PLAN BUT THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. THEY HAVE NO CLUE WHAT CAUSED THIS ISSUE BUT I AM TERRIFIED IT MAY HAPPEN AGAIN AND NOW MY KIDS ARE TERRIFIED AS WELL. *TR