NHTSA Complaint #11669422 — 2012 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11669422
Vehicle	2012 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	June 25, 2025
Date Filed	June 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

My vehicles power steering alert came on suddenly while driving home. My cars steering wheel completely locked up while I had my children in my vehicle. It was very scary knowing we could have been in a wreck due to this issue. It’s. Not under recall but under the customer satisfaction program but I do not have funds to cover this. No dealership near me is able to tow and a tow would be a lot for me. I had a family friend tow us when my steering went out in town but was still charged an arm. I need this looked at because there’s been recalls for this before. My families lives were put at risk and that’s completely unacceptable.

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