NHTSA Complaint #10512040 — 2006 INFINITI M35

WHILE DRIVING HOME FROM WORK AND IN A POSTED 25 MPH SPEED ZONE THE DRIVERS SIDE SEAT WITHOUT WARNING COLLAPSED FALLING TO THE FLOORBOARD. FORTUNATELY I WAS TRAVELING AT A LOW SPEED DUE TO BEING IN A HIGH PEDESTRIAN AREA. I GOT MY CAR STOPPED, EXITED THE CAR AND IMMEDIATELY COULD SEE THAT THE SEAT HAD COLLAPSED AND FALLEN ONTO THE FLOORBOARD. I IMMEDIATELY CALLED THE INIFINITI DEALERSHIP THAT WAS LESS THAN TWO MILES AWAY. THE SERVICE TECH ADVISED HE FELT THE SEAT HAD FELL OF THE RAILS. I WAS PROVIDED WITH A CAR, AFTER OPENING THE NEXT MORNING THE SERVICE TECH CALLED ME AND ADVISED THE SEAT FRAME, MOUNTING HARDWARE HAD BROKE. I WAS ADVISED MY EX-WARRANTY DID NOT COVER THE PARTS AND OR REPAIRS. THE COST WOULD BE $1325.00 TO FIX, I FOLLOWED UP WITH SEVERAL OTHER CAR DEALERSHIPS INCLUDING 2 OUT OF TOWN INFINITI DEALERSHIPS. I WAS ADVISED BY WELL QUALIFIED SERVICE GM'S THAT A SEVEN YEAR OLD CAR OF ANY TYPE SHOULD NEVER HAVE THIS TYPE ISSUE AND ESPECIALLY A INFINITI MAKE TYPE CAR. ONE INFINITI MANAGER AT A OUT OF TOWN LOCATION DID ADVISE AFTER CHECKING SERVICE DATA THAT MY MAKE AND MODEL HAS A HISTORY OF THESE TYPE ISSUES. HE AND OTHER SERVICE TECHS STATED THEY DID NOT KNOW HOW INFINITI WAS AVOIDING A NHTSA RECALL, ESPECIALLY SINCE IT WAS A SAFETY ISSUE WITH THE DRIVERS SIDE SEAT AND COULD AND SHOULD HAVE CAUSED NUMEROUS WRECKS. MY DEALERSHIP WAS AWARE OF THE ISSUE, EVEN AFTER TALKING TO THE SERVICE GM THEY ONLY DISCOUNTED $300.00 LEAVING MY OUT OF POCKET EXPENSE PAID $1,025.00 I WORK WITH SEVERAL JUDGES AND ATTORNEY'S, SOME WHO ARE VERY KNOWLEDGEABLE IN THE FIELD OF VEHICLE SAFETY, RECALLS AND CAR MAKER OBLIGATIONS. I AM PROCEEDING WITH OFFICIAL COMPLAINTS TO THE INFINITI CORP, BBB, NHTSA.I HAVE LEARNED INFINITI COULD AND SHOULD HAVE DID THE REPAIRS. THIS WAS MY FIRST AND LAST INFINITI MAKE VEHICLE, VERY POOR PRODUCT SUPPORT. MY WEIGHT IS 185 SO THIS IS ABSOLUTELY NO ISSUE. *TR