NHTSA Complaint #10511845 — 2007 TOYOTA 4RUNNER

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10511845
Vehicle	2007 TOYOTA 4RUNNER
Component	STRUCTURE
Date of Incident	August 3, 2012
Date Filed	May 14, 2013
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE PAD (LOCATED ON THE HATCHBACK LATCH) WHERE YOU PLACE YOUR HAND TO PRESS DOWN TO OPEN THE HATCHBACK HAS MELTED. IT IS DIFFICULT TO OPEN THE HATCHBACK AS THE RUBBER HAS MELTED & THE BUTTON NO LONGER RELEASES PROPERLY. WHEN I CALLED DON MCGILL TOYOTA IN HOUSTON, TX, THEY EXPLAINED THIS IS NOT A RECALL ITEM & IT WOULD COST APPROXIMATELY $350 TO REPAIR SINCE IT INCLUDES REPLACING THE ENTIRE BUTTON & ELECTRICAL PARTS ASSOCIATED WITH THE HATCHBACK. THIS IS A SAFETY ISSUE SINCE I CANNOT OPEN THE HATCHBACK PROPERLY. I BELIEVE THIS IS A FAULTY HATCHBACK HANDLE WHICH TOYOTA SHOULD REPAIR AT NO CHARGE. THE PARTS THAT WERE ORIGINALLY USED ON THIS HANDLE ARE FAULTY. *TR

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