NHTSA Complaint #10454850 — 2007 TOYOTA 4RUNNER

THE BACK, TRUNK HANDLE SWITCH CONSISTS OF A BLACK, RUBBER TYPE OF MATERIAL THAT MELTS EVERY SUMMER. I LIVE IN TEXAS SO SUMMERS CAN GET EXTREMELY HOT. SO, IT HAS MELTED/GOTTEN HOT TO THE POINT WHERE IT ALMOST BURNED ME AND MY HUSBAND'S FINGERS. ADDITIONALLY, IT WILL LEAVE BLACK STAINS ON OUR FINGERS REGARDLESS OF THE WEATHER. THIS IS NOT ONLY AN INCONVENIENCE BUT ALSO A HAZARD. I'M CURRENTLY TRYING TO GET IT FIXED AT THE DEALERSHIP. HOWEVER, I WAS TOLD THAT THE PART THAT WOULD REPLACE IT IS THE SAME MATERIAL. SO, I'M WRITING THIS TO HOPEFULLY GET A RESPONSE FROM TOYOTA TO REPLACE THESE HANDLES WITH ANOTHER TYPE OF MATERIAL. I'VE RESEARCHED ONLINE AND HAVE FOUND THAT IT IS NOT ONLY WITH 4RUNNERS THAT THIS HAPPENS ON BUT ALSO SIENNAS. WE SHOULD NOT HAVE TO EXPERIENCE THIS WITH ANY VEHICLES WE PURCHASE REGARDLESS OF WHERE WE LIVE. TOYOTA SHOULD DO SOMETHING ABOUT THIS ISSUE AND NOT EXPECT CUSTOMERS TO JUST FIX IT ON THEIR OWN, NOT TO MENTION REPLACE IT WITH THE SAME SWITCH THAT WE HAD ISSUES ON TO BEGIN WITH. *TR