NHTSA Complaint #10511712 — 2012 FORD ESCAPE

TRANSMISSION ISSUE- I HAVE A 2012 FORD ESPAPE 6 CYLINDER. WHILE DRIVING THE VEHICLE AT LOW SPEED (20MPH) THE VEHICLE SOUNDS LIKE IT IS NOT IN THE RIGHT GEAR, IT MAKES A NOISE AS IF IT WANTS TO CHANGE GEARS BUT CAN'T. WHEN YOU COME TO A STOP AT A STOP SIGN OR RED LIGHT AND THEN TRY TO PROCEED THE VEHICLE WILL NOT GO WHEN YOU PUSH THE ACCELERATOR, THEN IT LUNGES FORWARD INTO GEAR. I HAVE HAD IT AT THE DEALERSHIP 3 TIMES. THE DEARLERSHIP SAID THEY FIXED THE PROBLEM,BUT THE PROBLEM IS STILL THERE. I HAD 8402 MILES ON IT AND NOW HAVE APPROXIMATELY 9400 AND I AM STILL RETURNING IT TO THE DEALERSHIP. I HAVE ALSO CONTACTED FORD MOTOR COMPANY AND THEY SAID IT CAN POSSIBLY BE THE ADAPT SHIFT STRATEGY, WHICH IS WHEN THE VEHICLE HAS TO LEARN THE DRIVER. I HAVE NEVER HEARD OF ANYTHING LIKE THIS. WHEN THE DEALERSHIP HAS THE VEHICLE THEY STATE THE VEHICLE DOESN'T DO IT. WHEN I PICK THE VEHICLE UP FROM THE DEALERSHIP, I HAVE THE PROBLEM AGAIN AFTER ONLY DRIVING IT ABOUT 26-30 MILES. I KNOW IT IS THE TRANSMISSION AND I FEEL FORD IS NEGLECTING THEIR RESPONSIBILITY TO RESOLVE THIS ISSUE. THIS VEHICLE SHOULD BE PERFORMING BETTER THAN THE 2005 FORD ESCAPE (4 CYLINDER) I PREVIOUSLY OWNED, AND WAS SATISFIED WITH. THIS 6 CYLINDER HAS NO POWER TO GO. WHEN THE VEHICLE IS IN IDLE MODE IT SOUNDS LIKE A DIESEL VEHICLE THAN A REGULAR GASOLINE VEHICLE. *TR