NHTSA Complaint #10511443 — 2013 TOYOTA AVALON

2013 AVALON TOURING ON APRIL 2013 EXPERIENCE WITH THIS CAR HASN'T BEEN VERY GOOD CONSIDERING THAT IT IS A NEW CAR. THERE WAS AN ISSUE WITH THE LEATHER ON THE BACK SEAT BUCKLING AND A STAIN THAT WAS ON THE HEADLINER IN THE DRIVER'S SIDE REAR AREA BECAUSE OF A WATER LEAK FROM THE ROOF. IT WAS TAKEN TO CLINT'S AUTO TRIM TO CORRECT THE LEATHER. HE FELT IT WAS A WATER STAIN THAT WAS THE RESULT OF WATER LEAKING FROM AN AREA ON THE ROOF THAT WASN'T SEALED CORRECTLY. BASED ON WHAT WE HEARD FROM CLINT'S AUTO TRIM, WE TESTED THE CAR BY PLACING WATER ON THE CAR OVER THE AREA WHERE THE STAIN WAS PRESENT. IT REVEALED A NEW WATER STAIN ON THE HEADLINER. WE IMMEDIATELY TOOK IT TO SERVICE ABOUT OUR FINDING. THE CAR WAS TAKEN TO STEPHEN'S AUTO GLASS TO FIX THE LEAK. THE STAIN ON THE HEADLINER WAS CLEANED. HOWEVER, THE STAIN CAN STILL BE SEEN. WE REQUESTED THAT THE HEADLINER BE REPLACED BECAUSE OF THE STAIN. HOWEVER, MY WIFE IS HAVING ISSUES WITH HER EYES BURNING AND NOSE RUNNING WHILE IN THE CAR DUE TO THE SMELL OF MILDEW. WE TURNED OUR CAR IN FOR SERVICE YESTERDAY TO GET THE HEADLINER REPLACED. NOW, THEY TELL US THAT THE HEADLINER IS TOO SHORT TO INSTALL. SO ANOTHER ONE WILL HAVE TO BE ORDERED. SO OUR CAR WILL HAVE STAY UNTIL TUESDAY. I AM HIGHLY UPSET THAT A BRAND NEW CAR HAS SO MANY ISSUES. FIRST, IT WAS THE LEATHER, THEN A WATER LEAK, AND THE HEADLINER IS TOO SHORT FROM THE FACTORY. PROBLEMS JUST CONTINUE TO STACK ON TOP OF ONE ANOTHER. THE TOYOTA EXPERIENCE HARDLY LIVES UP WHAT IS STATED ON YOUR WEBSITE THAT IT IS SUPPOSED TO BRING A SMILE TO SOMEONE'S FACE AS AKIO TOYODA SAID IT. *TR