NHTSA Complaint #10511020 — 2007 MERCURY MARINER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10511020
Vehicle	2007 MERCURY MARINER
Component	POWER TRAIN
Date of Incident	June 29, 2010
Date Filed	May 7, 2013
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS DRIVING TO WORK AND CAR BEGAN TO MAKE A LOUD RATTLE NOISE, OD LIGHT FLASHED (OD OFF) AND PULLED OVER. I ATTEMPTED TO PULL BACK ON ROAD AND CAR WOULD NOT SHIFT INTO 2ND GEAR. TRANSMISSION PROBLEM. 1800.00 REPAIR. NOW 2013 EXACTLY 3 YEARS LATER AND CAR BEGINS SAME THING ALL OVER AGAIN. DIAGNOSTIC TEST STATES NEEDS NEW TRANSMISSION. TOLD THESE CARS HAVE HAD THESE PROBLEMS FROM THE GET GO. FORD KNOWS THIS! THE PROBLEM IS COOLANT IS LOCATED IN RADIATOR AND DOES NOT KEEP TRANS FROM OVERHEATING. I AM NOW TOLD IT WILL BE 3650.00 FOR ANOTHER TRANS. THIS IS A TOTAL MESS. IT IS NOT FAIR TO THE CONSUMER WHO STILL OWES 16,000.00 ON THIS CAR. I BOUGHT THIS CAR WITH THE HOPES OF REPAIRING MY DAMAGED CREDIT AND MADE ALL ROUTINE SERVICE AND FLUSHES AS SCHEDULED ON TIME. NOW WHAT TO DO? I CANT AFFORD ANOTHER TRANSMISSION, AND AM WITHOUT A CAR AND CONTINUE TO HAVE A CAR PAYMENT OR MY CREDIT THAT I HAVE FINALLY GOT BACK ON TRACK IS RUINED ONCE AGAIN! CAN ANYONE OFFER ME ADVICE ON WHAT TO DO? HELP! *TR

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