NHTSA Complaint #10510475 — 2008 CHEVROLET IMPALA

MY WIFE AND I PURCHASED THE CHEVY IMPALA TO BE OUR FIRST VEHICLE TOGETHER AFTER GETTING MARRIED. BOUGHT THIS VEHICLE BRAND NEW ONLY 102 MILES ON IT BEFORE WE DROVE IT OFF THE LOT. LITTLE DID WE KNOW IT WAS GOING TO BE 4 YEARS OF NIGHTMARES AND HEADACHES. AT THE TIME READ MANY REVIEW ABOUT THE IMPALA, NOTHING TOO MAJOR WAS FOUND. AFTER THE FIRST WEEK, THE POWER STEERING SEEMED TO BE FAILING, ESPECIALLY DURING RAIN. TOOK IT BACK TO THE DEALER AND THEY COULD NOT REPLICATE THE INCIDENT. THEY TOLD US THEY COULD NOT FIND ANYTHING WRONG AND TO BRING IT BACK IF THE PROBLEM CONTINUED. IT DIDN'T TAKE LONG AND WE WERE BACK AT THE DEALER WITH THE SAME PROBLEM. DEALER SAID THEY CHECKED THE BELTS AND THE FLUID ALL WORKING PROPERLY. AFTER A FEW OTHER TIMES OF THE POWER STEERING FAILING TOOK THE VEHICLE TO ANOTHER DEALER AND THEY TOO COULD NOT FIND ANYTHING WRONG WITH THE PS. SO, AFTER SEVERAL TRIPS BACK TO DEALER WE DECIDED TO JUST DEAL WITH IT. WHICH BRINGS ME TO MY NEXT COMPLAINT ABOUT THE 2008 IMPALA, AT JUST OVER 10,000 NOTED ABNORMAL WEAR ON TIRES, AND WIRES PEEKING THROUGH ON THE INSIDE. TOOK IT IN TO DEALER AND THEY ACCUSED US OF ABUSIVE DRIVING BEHAVIOR AND NEGLECT, WHICH WAS A NEW ON TO ME. ANYWAY, THEY REFUSED TO REPLACE THE TIRES SITTING THE WARRANTY ONLY COVERS DEFECTS AND NORMAL DRIVING CONDITIONS. SO, BY THIS TIME WE ARE STARTING TO REGRET THE PURCHASE OF THIS VEHICLE. WE HAD TO REPLACE ALL 4 TIRES @ 98.00 EACH. ABOUT YEAR LATER AT 28,000 MILES BEGAN TO HAVE THIS PROBLEM ONCE AGAIN. AFTER MANY HOURS OF DEBATES AND PHONE CALLS THEY AGREE TO "CHECK OUT OUR PROBLEM" WITH NO COST TO US. LOW AND BEHOLD WOULDN'T YOU KNOW IT, THEY FOUND NOTHING WRONG WITH THE VEHICLE AND ADVISED US TO PURCHASE BETTER BRAND TIRES. THE LAST TIME I LOOKED MICHELIN WAS A TOP BRAND TIRE. ON TOP OF EVERYTHING ELSE, MAIN SEAL IN MOTOR BEGAN TO LEAK. THIS WAS THE LAST STRAW! *TR