NHTSA Complaint #10510193 — 2010 FORD FOCUS

FIRST AUTOMATIC POWER DOOR LOCK PROBLEM: THE PASSENGER SIDE DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. REPAIR SHOP CHECKED FUSE, CHECKED GOOD. SCHEDULED APPOINTMENT FOR REPAIR. STARTED WORKING AGAIN AFTER I LEFT THE FORD DEALERSHIP. SECOND AUTOMATIC POWER DOOR LOCK PROBLEM: 21649 MILES. THE PASSENGER SIDE REAR DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. SHOP NOTES: CUSTOMER STATES PASS REAR DOOR WILL NOT UNLOCK, SERVICE WRITER VERIFIED. HAPPENS WHEN HOT OUT, WORKS WHEN COOL IN THE MORNING. FAILED DOOR LATCH RIGHT REAR, TEST VERIFIED PINPOINT TEST LEAD TO LATCH REPLACED RIGHT REAR DOOR LOCK LATCH ASSEMBLE 901. THIRD POWER DOOR LOCK FAILURE. MILEAGE 49826, THE DRIVER SIDE REAR DOOR LOCK WOULD NOT RESPOND TO FOB, INTERIOR DOOR LOCK OPENER OR MANUAL INTERVENTION. 4/29/2013 RETURNED TO DEALERSHIP, SERVICE WRITER VERIFIED, SCHEDULED SERVICE APPOINTMENT FOR 5/1/2013. THIS IS A SAFETY ISSUE. IF DRIVERS DOOR LOCK FAILS AND DRIVER NEEDS EMERGENCY EXIT OF VEHICLE, DRIVER COULD NOT EXIT. WE ALSO OWN A 2010 FORD FUSION WITH APPROXIMATELY SAME MILEAGE AND HAD NO PROBLEMS WITH IT. FORD COULD RE-ENGINEER THE 2010 FOCUS POWER DOOR LOCKS LIKE THE ONES THEY ENGINEERED FOR THE 2010 FUSION AND REPLACE ALL LOCKS UPON FAILURE OF FIRST LOCK. I FOUND 14 OTHER REPORTS OF FAILURES OF POWER LOCKS ON THE 2010 FORD FOCUS. I DIDN'T REPORT THIS UNTIL MY THIRD FAILURE. I WOULD THUS ASSUME FOR EVERY REPORTED FAILURE, THERE ARE OVER 100 NOT REPORTED, MAYBE MORE. THIS IS A SAFETY ISSUE AND NEEDS ADDITIONAL ACTION BY THE FORD MOTOR COMPANY. *TR