NHTSA Complaint #10509964 — 2005 MERCURY MONTEGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10509964
Vehicle	2005 MERCURY MONTEGO
Component	ELECTRICAL SYSTEM
Date of Incident	January 1, 2010
Date Filed	April 29, 2013
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

INSTRUMENT PANEL LIGHTS ALL LIGHT UP AND ALL THE DIALS DROP TO ZERO, TRACTION CONTROL GOES OUT WHICH CAUSES A HUGE SAFETY ISSUE IN WINTER DRIVING. SPEEDOMETER, TACK, FUEL GAUGE, AND ENGINE TEMP ALL SET TO ZERO. AUTOMATIC DOOR LOCKS INOP, LIGHTS ON INTERIOR GEAR SHIFT GO OUT. AT FIRST THIS WOULD HAPPEN INTERMITTENTLY - APPROXIMATELY 2 TO 3 TIMES A MONTH FOR A FEW SECONDS AND THEN PROGRESSIVELY GOT WORSE WITH TIME TO TOTAL FAILURE. EVERY TIME I TRIED TO BRING IT INTO THE DEALER I WAS TOLD THEY COULDN'T FIGURE OUT WHAT WAS HAPPENING BECAUSE THE VEHICLE WOULD "ACT FINE" FOR THEM. AFTER SEVERAL TRIPS TO THE DEALERSHIP AND A LOT OF RESEARCH ON THE ISSUE I FIND OUT FORD KNOWS ITS A PROBLEM AND ISSUED A TSB 06-17-9 ON IT BUT IS FAILING TO STAND BEHIND THEIR PRODUCT AND ISSUE A RECALL. WHAT IS IT GOING TO TAKE A FEW DEATHS? I WOULD NEVER BUY ANOTHER FORD PRODUCT DUE TO THEIR LACK OF CUSTOMER SERVICE AND CONCERNS WITH THE SAFETY OF THEIR PRODUCT. *TR

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