NHTSA Complaint #10509933 — 2007 CHRYSLER PACIFICA

AT APPROXIMATELY 40,000 MILES, WHILE A COMPUTER-RELATED RECALL REPAIR WAS BEING PERFORMED, I WAS INFORMED BY THE CHRYSLER DEALERSHIP THAT MOTOR MOUNTS WERE A POTENTIAL PROBLEM & TO KEEP A WATCH ON IT. I THOUGHT THIS WAS AN ODD COMMENT AT THE TIME, AS THE CAR WAS BARELY 3 YEARS OLD (AND, OF COURSE, OUT OF WARRANTY). FAST FORWARD TO APPROXIMATELY 70,000-75,000 MILES, AND WE STARTED HAVING ISSUES. THEY ARE PARTICULARLY NOTICEABLE WHEN I AM SLOWING TO A STOP, AND THEN RE-ACCELERATE (FOR INSTANCE, THE LIGHT CHANGED GREEN RIGHT AS I WAS SLOWING TO A STOP, SO I WOULD TAKE MY FOOT OFF THE BRAKE & THEN ACCELERATE INSTEAD) - THE CAR WON'T MOVE RIGHT AWAY, AND THEN IT SUDDENLY "CLUNKS" INTO GEAR & LURCHES FORWARD. THE FORCE IS SO STRONG THAT I HAVE ALMOST REAR-ENDED SOMEONE ON SEVERAL DIFFERENT OCCASIONS. I HAVE CONTACTED CHRYSLER REGARDING THE ISSUE - HAVE BEEN TOLD IT ISN'T COVERED AS MY CAR IS OUT OF WARRANTY. I THOUGHT CHRYSLER WOULD CERTAINLY ISSUE A RECALL, DUE TO THE SHEER VOLUME OF COMPLAINTS ONLINE REGARDING THIS SAME ISSUE - BUT SO FAR THEY HAVE NOT. I FINALLY BROUGHT MY VEHICLE IN TO BE REPAIRED - I WAS TOLD FOUR MOUNTS ARE BAD! I DRIVE ALMOST ALL FREEWAY MILES IN SUBURBAN AREA - NO GRAVEL ROADS, ETC. - THIS SHOULD NOT BE OCCURRING. I AM STILL HOPING FOR A RECALL AS THIS IS DANGEROUS AND I FEEL WHOEVER SUPPLIED THESE BAD PARTS SHOULD HAVE TO STAND BEHIND THEIR PREMATURE FAILURE. *TR