NHTSA Complaint #10509555 — 2003 HONDA ACCORD

AS A RESULT OF THE RECALL ON THE POWER STEERING HOSE DETERIORATING, MY POWER STEERING PUMP WENT OUT. I PAID $700.00 GETTING IT FIXED IN JANUARY 2013. I WAS TOLD BY HONDA OF TIFFANY SPRINGS THAT MY POWER STEERING PUMP GOING OUT HAD NOTHING TO DO WITH THE HOSE DETERIORATING. I TRUSTED THEM AND HAD IT FIXED AND PAID IN FULL. I TOOK MY CAR TO ANOTHER VERY TRUSTED MECHANIC AND WAS TOLD OTHERWISE. SINCE THEN, DEALING WITH HONDA OF TIFFANY SPRINGS HAS BEEN A NIGHTMARE! ABOUT TWO WEEKS AGO MY STEERING STARTED MAKING A REALLY WEIRD NOISE. LOW AND BEHOLD, HONDA OF TIFFANY SPRINGS TOLD ME MY POWER STEERING PUMP WAS OUT AGAIN. ANOTHER $700.00 TO FIX IT...THEY SHOW NO RECORDS OF EVER REPLACING MY POWER STEERING PUMP, THEREFORE THERE IS NO WARRANTY. I HAVE CONTACTED AN ATTORNEY ABOUT HONDA OF TIFFANY SPRINGS. NOT ONLY HAVE THEY LIED ABOUT MY POWER STEERING AND STOLEN MONEY FROM ME ON PARTS THAT WERE CLEARLY UNDER RECALL OR WARRANTY, THEY HAVE STRIPPED MY OIL PAN PLUG FOR THE SECOND TIME AND MY CAR WAS LEAKING OIL ALL OVER MY GARAGE. I PAID MY TRUSTED MECHANIC TO FIX THAT PROBLEM NOT ONCE BUT TWICE, WHICH HONDA OF TIFFANY SPRINGS SHOULD PAY ME BACK FOR. I AM SICK OF HONDA OF TIFFANY SPRINGS!!! EVER SINCE[XXX] GOT SICK & PASSED AWAY, THAT PLACE HAS GONE DOWNHILL. I AM READY TO BUY A NEW CAR, BUT NOT FROM THERE!! I WILL NEVER TAKE MY CAR THERE AGAIN! I LOVE THE SERVICE MANAGER,[XXX], AND I DO UNDERSTAND THAT HIS HANDS ARE TIED WHEN IT COMES TO HIRING AND FIRING THE LOSERS IN THE SERVICE DEPARTMENT. I HAVE PURCHASED CARS FROM THERE SINCE 1989. THAT HAS COME TO AN END. I LOVE HONDA'S, BUT THIS NIGHTMARE HAS LEFT ME NO OTHER CHOICE THAN TO BUY A FORD. WORDS THAT I THOUGHT I WOULD NEVER SAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR