NHTSA Complaint #10509363 — 2011 VOLKSWAGEN JETTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10509363
Vehicle	2011 VOLKSWAGEN JETTA
Component	STRUCTURE:BODY
Date of Incident	April 20, 2013
Date Filed	April 24, 2013
Mileage	42,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THIS INCIDENT OCCURRED WHILE WE WERE STOPPED. I WAS TRYING TO GET MY 3 YEAR OLD OUT OF THE CAR WHEN THE DOOR WOULDN'T UNLOCK. BECAUSE WE HAVE CHILDREN, WE ALSO USE THE CHILD SAFETY LOCKS TO PREVENT THE DOOR FROM OPENING FROM THE INSIDE. THE LOCKS HARE REPEATEDLY FAILING TO EITHER LOCK OR UNLOCK. WHAT CONCERNS ME IS THAT THERE WOULD BE AN EMERGENCY SITUATION IN WHICH THE DOORS WOULD NOT UNLOCK AND MY CHILD (OR CHILDREN) WOULD NOT BE ABLE TO GET OUT. A QUICK INTERNET SEARCH SHOWS THAT THIS IS A RECURRING PROBLEM WITH SOME OF THE VOLKSWAGEN DOORS. IF YOU DO NOT HAVE THE CHILD SAFETY LOCKS ENGAGED, THIS BECOMES MUCH LESS OF AN ISSUE. HOWEVER, THESE LOCKS COULD LEAD TO A VERY UNFORTUNATE SITUATION WITH A SMALL CHILD IN THE BACK SEAT, UNABLE TO BE REMOVED FROM THE VEHICLE. *TR

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