NHTSA Complaint #10508781 — 2005 HYUNDAI SANTA FE

DRIVING HOME FROM WORK, ON A MAJOR LOCAL INTERSTATE, MY CHECK BRAKE LIGHT APPEARED ON MY DASHBOARD. I PRESSED THE BRAKE PEDAL TO SLOW THE CAR DOWN, BUT FOUND OUT THAT THE BRAKE PEDAL HAD GONE SOFT AND I ENDED UP HAVING TO PUSH THE PEDAL ALL THE WAY TO THE FLOORBOARD TO GET ANY RESISTANCE. I MANAGED TO DRIVE IT TO THE HYUNDAI DEALERSHIP A MILE AWAY WHERE THEY REALIZED THAT THE BRAKE FLUID WAS EMPTY DUE TO A RUPTURED SEAL IN THE BRAKE CALIBER ON THE PASSENGER SIDE. UPON FURTHER INSPECTION, THEY FOUND THAT BOTH FRONT SUSPENSION COIL SPRINGS WERE DAMAGED. THE PASSENGER SIDE COIL HAD LITERALLY SNAPPED IN HALF AND THE DRIVER'S SIDE COIL WAS DISLOCATED AND BROKEN. MY CAR HAD JUST BEEN IN THE SAME DEALERSHIP ONE WEEK PRIOR HAVING A NEW TRANSMISSION INSTALLED IN IT (UNDER WARRANTY). AS NO LOUD BANG OR NOISE OCCURRED AS WITH THE MANY OTHERS THAT HAVE HAD THIS HAPPEN TO THEM, I CAN ONLY ASSUME THE COILS BROKE OR SHIFTED DURING THE TRANSMISSION REPLACEMENT WHEN THE WEIGHT OF THE CAR WAS ON THE LIFT, AND NOT ON THE SUSPENSION. THE GROSS NEGLIGENCE THAT NEITHER OF THESE COILS WERE FOUND BROKEN AT THAT TIME HAS ME INCENSED. THE FACT THAT A SOLID STEEL COIL THAT TAKES 4,000LBS TO COMPRESS CAN BREAK IN HALF LIKE THAT IS DISTURBING. I ASSUME THAT WITHOUT THE SUSPENSION, DUE TO THE BROKEN COILS, THE BRAKES SUFFERED DAMAGE AND THE ABOVE INCIDENT OCCURRED. I WAS VERY LUCKY INDEED THAT NOTHING WORSE HAPPENED, BUT AS THIS IS A RECURRENT ISSUE WITH THE HYUNDAI COIL SUSPENSION AND IT SHOULD BE ADDRESSED THROUGH A RECALL. PICTURES ARE AVAILABLE OF THE DAMAGE, AS ARE THE SUSPENSION COILS (WE SAVED EVERYTHING). *TR