NHTSA Complaint #10865703 — 2005 HYUNDAI SANTA FE

THIS RECALL NOTICE APPLIES TO YOUR VEHICLE, [XXX] DEAR HYUNDAI SANTA FE OWNER, WE PREVIOUSLY SENT YOU A LETTER ABOUT A SAFETY RECALL REGARDING THE FRONT COIL SPRING ON YOUR 2001-2006 HYUNDAI SANTA FE. TO DATE, IT APPEARS THAT THIS IMPORTANT SAFETY RECALL HAS NOT BEEN COMPLETED ON YOUR VEHICLE. PLEASE CLICK HERE FOR MORE INFORMATION ABOUT THIS SAFETY RECALL, TO VALIDATE THAT YOUR VEHICLE IS AFFECTED AND TO SCHEDULE AN ON-LINE APPOINTMENT WITH YOUR LOCAL HYUNDAI DEALER. WE URGE YOU TO HAVE THIS IMPORTANT SAFETY RECALL COMPLETED AS SOON AS POSSIBLE. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT THE HYUNDAI RECALL HOTLINE AT 855-671-3059. YOU CAN ALSO FIND INFORMATION ON THE NHTSA WEBSITE AT WWW.SAFERCAR.GOV. I WENT ON LINE AND SCHEDULED THIS RECALL MAINT. WHEN I CALLED TWO DAYS LATER TO THE SHOP TO VERIFY APPT. THEY INFORMED ME THEY DON'T DO THIS TYPE OF MAINTENANCE ON SATURDAY. I ASKED HIM WHO WAS GOING TO CALL ME AND LET ME KNOW THAT, BEFORE I DROVE 100MILES ROUND TRIP TO THE SHOP FROM MY TOWN. HE SAID HE DIDN'T HAVE ANY WAY TO CALL ME & NOT ENOUGH LABOR TO DO THIS TYPE OF JOB ON SATURDAY. I SAID WELL I CAN'T TAKE OFF WORK, SO HOW WILL I GET IT FIXED. HE SAID I DON'T KNOW MAM, "IT IS WHAT IT IS" . THIS MAN OVER YOUR SERVICE DEPT ON COVINGTON PIKE IS VERY RUDE AND COULD CARE LESS IF I GOT MY HYUNDAI FIXED OR NOT... WITH THAT KIND OF SERVICE AND LACK OF CONCERN FOR THE CUSTOMER, I DOUBT I WOULD BUY ANOTHER HYUNDAI!!!!!!!! SO I HAVE ONE OF YOUR CARS THAT HAS A RECALL DUE TO YOUR NEGLIGENCE THAT I CAN'T GET FIXED BECAUSE YOUR PEOPLE WILL NOT DO IT ON SATURDAY AND I HAVE TO WORK ON WEEKDAYS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR