NHTSA Complaint #10508722 — 2004 SUZUKI GRAND VITARA XL-7

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10508722
Vehicle	2004 SUZUKI GRAND VITARA XL-7
Component	AIR BAGS
Date of Incident	April 16, 2013
Date Filed	April 18, 2013
Mileage	96,042 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WE GOT INTO OUR CAR AT THE AIRPORT AFTER A FRIEND DROVE MY CAR OVER & PICKED US UP. THE CAR WAS RUNNING WHEN WE GOT IN. AS SOON AS MY HUSBAND SAT IN THE FRONT PASSENGER SEAT, THE CLOCK STARTED FLASHING & AIRBAG LIGHT CAME ON & STAYED ON WHILE DRIVING. I CALLED THE DEALERSHIP, THEY WANT TO CHARGE $110 TO DIAGNOSE THE ISSUE & APPROX. $2000 TO REPLACE THE PASSENGER SEAT IF DIAGNOSIS SHOWS THE SEAT MALFUNCTIONED. THEY TOLD ME IT IS SAFE TO DRIVE BUT THE AIRBAGS WILL NOT DEPLOY IN A CRASH. THIS DOES NOT SOUND SAFE! SUZUKI SHOULD BE REQUIRED TO FIX THIS PROBLEM FREE OF CHARGE SINCE THERE ARE SO MANY OTHER COMPLAINTS OF THE SAME PROBLEM HAPPENING ON THIS YEAR & MODEL OF SUZUKI. THIS IS A SAFETY ISSUE, IT IS NOT A COSMETIC PROBLEM WITH THE TRUCK. *TR

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