NHTSA Complaint #10451013 — 2004 SUZUKI GRAND VITARA XL-7

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10451013
Vehicle	2004 SUZUKI GRAND VITARA XL-7
Component	AIR BAGS
Date of Incident	September 29, 2011
Date Filed	March 9, 2012
Mileage	15 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

"AIRBAG" LIGHT ON AND CLOCK/TEMP DISPLAY FLASHES. THIS SYMPTOM WAS REPORTED TO SUZUKI MOTORS USA AS A SAFETY CONCERN SOON AFTER THE VEHICLE BEGAN SELLING BECAUSE THE FRONT PASSENGER SIDE AIRBAG MIGHT NOT DEPLOY IN CASE OF AN ACCIDENT. SUZUKI MOTORS USA ACKNOWLEDGED THE PROBLEM AND MADE AVAILABLE A NEW "ADJUSTER SET FRONT RIGHT" FOR REPLACEMENT. SUZUKI MOTORS WILL NOT REPLACE THE BAD COMPONENT, IT IS REQUIRING CUSTOMERS TO PAY THE 1HR LABOR + $1500 PART COST FOR VEHICLES THAT ARE PAST THE FACTORY WARRANTY (36 MONTHS, 100K MILES). THE COST TO CORRECT THE SAFETY PROBLEM SHOULD BE PAID SUZUKI MOTORS USA. *TR

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