NHTSA Complaint #10507409 — 1994 BUICK SKYLARK

ON 11/14/2012 I BOUGHT AN EXCIDE CAR BATTERY FROM NATIONAL AUTO IN BANGOR, PA. BATTERY RAN FOR ABOUT 2 MOS. THEN STARTED TO GIVE ME PROBLEMS. AFTER SITTING FOR 2 DAYS IT WOULD NOT START. HAD CAR BATTERY JUMPED 3 TIMES. BETWEEN 01/ 2013 AND 02/ 10/2013. BATTERY COMPLETELY DEAD ON 02/11/2013. WAS PUT ON SLOW CHARGE AND RAN FOR ANOTHER 2 DAYS AND DIED AGAIN. TOOK BATTERY BACK TO NATIONAL AUTO ON 02/17/2013. BEFORE TAKING IT THERE I HAD ALTERNATOR, STARTER AND WIRES CHECKED .. EVERYTHING OK.. RETURNED TO STORE. SERVICE PERSON CHECKED IT AND SAID BATTERY WAS CHARGED...TOLD HIM IMPOSSIBLE BECAUSE IT WAS DEAD IN CAR AND WE JUST TOOK IT OUT. HE GAVE ME ANOTHER BATTERY. WORKED FINE UNTIL PALM SUNDAY...DEAD BATTERY...AAA CAME OUT AND JUMPED CAR...WORKED UNTIL 04/04/2013. CALLED CAR STOP ABOUT PROBLEM....GUY SENT OUT.. HE CHECKED BATTERY OUTPUT ONLY 10...NEED 12 VOLTS TO START CAR. ALSO HAD STARTER AND ALTERNATOR CHECKED AGAIN...NO PROBLEMS THERE. TOOK CAR TO SHOP NEXT DAY...NEW BATTERY INSTALLED. CALLED NATIONAL AUTO ABOUT PROBLEM....TOLD TO BRING IT BACK... I DID SO THIS MORNING 04/07/2013 AND WAS TOLD THAT SINCE IT IS HOLDING A CHARGE HE CAN'T GIVE ME MY MONEY BACK...I TOLD HIM " WHAT AM I SUPPOSE TO DO WITH 2 BATTERIES" TOLD ME TO BRING IT BACK WHEN STORE MANAGER IS THERE ON TUES AM OR WED. I AM A 68 YR OLD SENIOR WOMAN...I FEEL LIKE I AM BEING TAKEN ADVANTAGE OF. WHY SHOULD I HAVE TO KEEP GOING BACK...I DO NOT HAVE AN EXTRA HUNDRED DOLLARS TO SPEND JUST TO LET BATTERY SIT IN CELLAR. I WANT MY MONEY BACK. I AM NOT THE FIRST PERSON TO HAVE PROBLEMS WITH THIS BRAND BATTERY. *TR