NHTSA Complaint #10507331 — 2012 FORD MUSTANG SUSPENSION

Complaint Details

ODI Number	10507331
Vehicle	2012 FORD MUSTANG
Component	SUSPENSION
Date of Incident	September 10, 2012
Date Filed	April 6, 2013
Mileage	8,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

WHEN TRAVELING OVER LARGE BUMPS IN THE ROAD SURFACE, THE VEHICLE WOULD EMIT AN AUDIBLE SQUEAKING/GROANING NOISE FROM THE FRONT END. IT TOOK MULTIPLE VISITS TO THE DEALER IN ORDER FOR THEM TO EVEN ACKNOWLEDGE THAT THE PROBLEM WAS EVEN THERE. I WAS FINALLY INFORMED THAT THERE WAS A TSB FOR THIS ISSUE AND THEY REPLACED BOTH LOWER CONTROL ARMS. ON W/E MARCH 23, 2013 THIS PROBLEM BEGAN TO REEMERGE BUT THE DEALER HAS ONCE AGAIN DENIED THE EXISTENCE OF SUCH NOISE. I HAVE BEEN TOLD THAT I MUST WAIT FOR THE PROBLEM TO WORSEN BEFORE THEY DO ANYTHING FURTHER. *TR

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