NHTSA Complaint #10507007 — 2009 CHEVROLET HHR STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10507007
Vehicle	2009 CHEVROLET HHR
Component	STRUCTURE:BODY:DOOR
Date of Incident	March 31, 2013
Date Filed	April 3, 2013
Mileage	101,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I WENT TO OPEN DRIVER SIDE DOOR TO GET OUT OF MY PARKED CAR. DOOR HANDLE WOULD NOT RELEASE THE DOOR TO OPEN. I HAVE TO ROLE DONE MY WINDOW (POWER WINDOW) AND OPEN DOOR FROM OUTSIDE TO BE ABLE TO GET OUT OF MY CAR TROUGH THE DRIVER SIDE DOOR. DEALER SAID THAT WHOLE NEW DOOR PANEL IS REQUIRED AT A COST OF $450.00 BECAUSE THE HANDLE AND TRIGGER IS PART OF THE PANEL. THE DEALER WENT ON TO SAY THAT 100S OF THESE PANELS HAVE HAD TO BE REPLACED BECAUSE OF AND ENGINEERED DEFECT AND GM DOES NOT WANT TO COVER THE PROBLEM. THIS IS A SAFETY CONCERN BECAUSE IF I HAD TO GET OUT MY CAR IN CASE OF AN EMERGENCY, THE DRIVERS DOOR CAN NOT BE OPENED UNLESS THE WINDOW IS ROLLED DOWN AND OPENED FROM OUTSIDE. I WOULD BE TRAPPED IN THE DRIVER SEAT IF UNABLE TO GET WINDOW OPENED.. GM SHOULD BE HELD RESPONSIBLE FOR THEIR ENGINEERED DEFECT. . *TR

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