NHTSA Complaint #10505424 — 2011 TOYOTA SIENNA

I HAVE A 2011 TOYOTA SIENNA THAT I PURCHASED NEW IN NOVEMBER 2010. IT CAME WITH FIRESTONE FR710 P235/60R17 TIRES. I HAVE 29900 MILES ON THE VAN AND THE TIRES ALREADY NEED TO BE REPLACED. THE OUTER TREAD IS GONE. THE TIRES ARE SO BAD THAT I NEARLY HAD A WRECK DURING A RECENT RAIN AFTER HYDROPLANING ACROSS A LANE OF ONCOMING TRAFFIC. THE TIRES HAVE BEEN ROTATED APPROX EVERY 5000 MILES WITH THE TOYOTA 24 MONTH AUTO CARE PLAN. I CALLED TOYOTA WHO REFERRED ME TO FIRESTONE WITH "GOOD LUCK" (APPARENTLY THEY HAVE NOT HAD MUCH SUCCESS IN DEALING WITH FIRESTONE ON THIS TYPE OF ISSUE). I CALLED FIRESTONE AND THE REPRESENTATIVE INFORMED ME THAT EVEN THOUGH THESE TIRES ARE TYPICALLY ADVERTISED WITH A 65,000 MILE WARRANTY, BECAUSE THEY ARE "ORIGINAL EQUIPMENT TIRES," THERE IS NO WARRANTY. I WAS ALSO TOLD THAT BECAUSE THESE ARE "ORIGINAL EQUIPMENT TIRES" THEY ARE ONLY EXPECTED TO PERFORM 20000-30000 MILES BEFORE NEEDING REPLACEMENT. I HAVE NEVER HAD A NEW VEHICLE THAT NEEDED THE TIRES REPLACED AFTER 30000 MILES. THE FIRESTONE REPRESENTATIVE DID OFFER A 25% DISCOUNT ON NEW TIRES, HOWEVER I AM A LITTLE HESITANT AT BUYING ANOTHER SET OF FIRESTONE TIRES BECAUSE I DO NOT FEEL LIKE THEY ARE STANDING BESIDE THE QUALITY OF THEIR PRODUCT. I ALSO DO NOT THINK THEY SHOULD NEED TO BE REPLACED THIS SOON. WHY SHOULD ONE TIRE BE EXPECTED TO LAST 65000 MILES AND THE SAME TIRE, JUST BECAUSE IT CAME ON THE VEHICLE, ONLY BE EXPECTED TO LAST 20000-30000 MILES? I FEEL LIKE IT WAS HIS WAY OF BRUSHING OFF MY CONCERN ABOUT THE QUALITY OF THESE TIRES. *TR